Contact Us
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Use the form below to reach the Gambling Websites editorial desk. It goes to the same people who write and update the pages on this site. The fields marked with an asterisk are the ones we need in order to reply at all: a name to address you by, an address to reply to, and the message itself.
We are a review desk, not an operator. We do not run a casino or a sportsbook, we cannot see your account with one, and we cannot move money, release a withdrawal or lift a limit on your behalf. What we can do is explain how a process is supposed to work, say who is responsible for it, and point at the next step when the operator's own answer stops making sense.
You can also write to [email protected]. The site is published by Gunwaleward Digital Media Limited, Imperial Ocean Plaza, Ocean Village, Gibraltar GX11 1AA.
What to include in your message
A message that names the operator, gives the date and quotes the exact wording on your screen is one we can answer in a single reply. A message that says a casino «took» a withdrawal usually takes three rounds before we know enough to be useful.
Name the brand exactly as it appears in the app or on the site — several operators run more than one licence under similar names, and the answer can differ between them. Say which state you were playing from, because in the United States the rules, the regulator and the complaint route are set state by state. Quote any error message word for word rather than summarising it; the wording is often the only thing that identifies which check failed. And tell us what the operator's own support has already said, so that we are not sending you an answer you already have.
What we can help with — and what we can't
We can explain a rule and show you where it is written down. If a bonus balance disappeared after one large spin, that is usually the max bet rule. If a deposit was refused at the cashier, the reason is normally a code returned by your bank rather than a decision by the casino, which is what our guide to a declined deposit is about. If a document upload keeps coming back, our guide to a rejected KYC check covers what the reviewer is actually looking at.
We cannot act as your representative with an operator, and we do not approach operators on a reader's behalf about an individual account. When an operator's own complaints process has been exhausted and the answer is still wrong, the next step is the body that licensed it — and what a gaming regulator will and will not look at is worth reading before you file.
Corrections and factual disputes
If a figure, a rule or a licence detail on this site is out of date or wrong, tell us and we will check it against the source. Corrections carry more weight here than complaints do: a page that is wrong stays wrong until a reader says so. Point us at the page, quote the line, and say what it should be — with where you saw the correct version, if you have it. Operators are welcome to use the same route; a message from an operator's compliance or press desk is treated as a claim to be verified, exactly like any other.
Advertising, links and partnership requests
Commercial enquiries go through the same form or the address above; put the word advertising in the subject so it is routed on the first pass. Paid links and paid positions do exist on this site, and who pays for this site explains them. Requests to remove or soften an unflattering review get the answer given in the paragraph above: show us a factual error and it is corrected.
If gambling has stopped being fun
This desk is not a helpline, and writing to us is not the fastest way to get help. Free, confidential support is available from 1-800-MY-RESET (1-800-697-3738) at any hour, by phone, text message or online chat; for an emergency dial 911, and 988 answers suicide and crisis calls. Our own responsible gaming page collects the deposit limits, cool-off periods and self-exclusion tools that operators are required to offer, and how far a self-exclusion actually reaches explains why signing one list does not close the door everywhere.